Data & Privacy
This Privacy Policy explains how jiliace collects, uses, stores, and protects the personal information of players in the Philippines. We are committed to handling your data with transparency, care, and full respect for your rights under applicable Philippine law.
When you register and use the jiliace platform, we collect certain personal information that is necessary to provide you with a safe, compliant, and personalised gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and payment details such as your preferred PHP payment method and transaction history. We also collect technical data automatically when you access the platform, including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall performance of our services for Filipino players. Additionally, if you contact our support team or participate in promotions, we may collect the content of your communications and any information you voluntarily provide. We only collect data that is relevant and necessary for the purposes described in this Privacy Policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.
The personal data we collect is used primarily to operate and improve the jiliace platform, process your deposits and withdrawals in Philippine pesos, verify your identity in accordance with our legal obligations, and provide you with customer support. We use your contact details to send you important account notifications, security alerts, and updates about changes to our policies or platform features. Where you have given your consent, we may also use your information to send you relevant promotional communications about new games, sports betting events, or VIP programme benefits. Your data is used to detect and prevent fraud, money laundering, and other prohibited activities, and to ensure that our platform remains a safe environment for all players. We may use aggregated, anonymised data for internal analytics and platform development purposes, but this data cannot be used to identify you personally. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.
jiliace does not sell your personal data to third parties for marketing or commercial purposes. We may share your information with trusted third-party service providers who assist us in operating the platform, processing payments, verifying identities, and delivering customer support — but only to the extent necessary for those specific purposes and under strict confidentiality agreements. We may also disclose your personal data to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of jiliace, our players, or the public. In the event of a business restructuring, merger,or acquisition, your personal data may be transferred to a successor entity, but only under the same privacy protections described in this policy. We will never share your data with third parties for purposes that are incompatible with those set out in this Privacy Policy without first obtaining your explicit consent.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Certain categories of data — such as transaction records, identity verification documents, and account activity logs — may be retained for a minimum of five years following account closure to comply with anti-money laundering regulations and other applicable legal requirements. When your data is no longer required for the purposes for which it was collected, and when there is no legal obligation to retain it, we will securely delete or anonymise it in a manner that prevents reconstruction or identification. If you request the deletion of your account, we will process your request in accordance with applicable law and notify you of any data that must be retained for legal compliance reasons. We periodically review our data retention practices to ensure that we are not holding personal information for longer than is necessary or proportionate.
jiliace implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our platform uses secure encrypted connections to protect data transmitted between your device and our servers, and sensitive account information is stored using appropriate encryption and access controls. We restrict access to personal data to authorised personnel only, and all staff who handle player data are trained on data protection obligations and confidentiality requirements. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems and the data we hold. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine regulatory authorities in accordance with our legal obligations and within the timeframes required by applicable law. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your account credentials confidential at all times.
As a player based in the Philippines, you have a number of rights in relation to the personal data that jiliace holds about you. You have the right to request access to your personal data, to receive a copy of the information we hold, and to ask us to correct any inaccurate or incomplete data. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations we may have to retain it. Where we process your data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You also have the right to object to certain types of processing, including direct marketing communications, and to request that we restrict the processing of your data in certain circumstances. To exercise any of these rights, please contact our support team using the details provided in the FAQ section, and we will respond to your request within a reasonable timeframe in accordance with applicable Philippine law.
The jiliace platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, maintain your session security, and gather anonymised analytics data that helps us understand how players interact with our platform. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting core functionality such as login sessions and payment processing. Analytics cookies help us measure platform performance and identify areas for improvement, while preference cookies allow us to remember your settings and personalise your experience across visits. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may limit the functionality available to you on the platform. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. For more information about the specific cookies we use and how to manage them, please visit our FAQ Help Centre.
jiliace reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. Your continued use of the jiliace platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your personal information. If you have any questions or concerns about this Privacy Policy or our data practices, please refer to our FAQ page or contact our support team at the email address listed in the footer below. For related policies, please also review our Terms and Conditions and Responsible Gaming guidelines.
This Privacy Policy was last reviewed in 2025 and applies to all players accessing jiliace from the Philippines. For related policies, see our Terms and Conditions and Responsible Gaming page.
Your Privacy, Our Priority
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